Reference

Legal Terms That Protect Your Account

We run victory toto for players in Indonesia who want clarity on how we handle your account, your money and your data.

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Get Help With Legal Questions

Team online

Live Chat Legal Inquiry

Open the chat widget in the bottom right of your account lobby. Select 'Legal & Account Terms' from the menu. Our team in Surabaya responds within 5 minutes during lobby hours, 07:00–23:00 WIB daily.

Email Policy Request

Send account-specific legal questions or data-access requests to [email protected]. Expect a detailed response within 48 hours. Subject line: 'Account Legal' or 'Data Request'.

In-Account Legal Centre

Navigate to Settings > Legal & Compliance in your account. You'll find the full terms, privacy policy, and a one-click form to dispute a charge or request account history.

HOW WE PROTECT YOUR LEGAL RIGHTS

Data, Cookies, Security and Your Account

Data Handling and Retention

We store your account name, email, phone, deposit and withdrawal history, and IP address for the duration of your account plus 7 years (legal requirement). You can request deletion of non-essential fields anytime; core identity data stays for audit purposes where local law permits.

Cookie and Tracking Policy

We use session cookies (cleared on logout) to keep you logged in, and analytics cookies to track lobby behaviour and game performance. We do not sell this data. You can disable non-essential cookies in Settings > Privacy without losing account access.

Account Security Standards

Every login is verified by SMS to your registered phone. Withdrawals trigger a second verification step. Your password is hashed using AES-256; we never see the plaintext. Two-factor authentication is available in Settings > Security.

Dispute and Chargeback Rights

If a deposit or withdrawal goes missing, open a dispute within 30 days via in-account Legal Centre. We investigate with your payment processor (DANA, OVO, GoPay or QRIS) within 5 business days and respond to you with evidence and next steps.

Your Right to Account History

You can download your complete account statement—login log, every bet, every deposit and withdrawal—from Settings > Download Data. File is provided as CSV within 2 hours. No fee applies.

Contact for Policy Changes or Corrections

If you believe any account data is incorrect or wish to flag a policy concern, email [email protected] with 'Account Correction' in the subject. We respond within 48 hours and flag changes in your account log for your reference.

Frequently Asked Questions About Our Legal Terms

Your account becomes inactive after 12 months of no login. Funds are held in your account until a legal heir or executor provides a death certificate and court order to our legal team. Contact [email protected] with required documents; we release funds within 10 business days of verification.

We can suspend an account if we detect fraud, underage access, or violation of our terms. Before closure, you receive written notice via email with a 7-day dispute window. Withdrawals pending verification cannot be cancelled by us; you can cancel them yourself from Settings > Pending Transactions within 24 hours.

We accept DANA, OVO, GoPay and QRIS. Each processor holds your funds separately from our operating account (segregated accounts). Deposits are instant; withdrawals go back to your original payment method within 24 hours of verification. All transfers use bank-grade encryption.

Go to Settings > Download Data to retrieve your account file. To request erasure of non-critical fields, email [email protected] with 'Data Erasure' in the subject. Core identity data (name, ID number) cannot be deleted where local law requires retention, but we confirm all applicable fields in our response.

If you initiate a chargeback, we are notified by your payment processor within 3 days. We respond with transaction logs and proof of play to your bank. Repeated chargebacks may result in account suspension. Always contact our legal team first for a refund if an error occurs.

No. We do not sell your personal data. We share account data only with our payment processors (DANA, OVO, GoPay and QRIS operators) to verify deposits and withdrawals, and with law enforcement when legally required. You can request a list of all third-party recipients anytime.

Refunds for game losses are not standard; bets are final once placed. However, if a technical fault caused an incorrect result, contact support immediately with a screenshot. We investigate within 24 hours and issue a reversal credit if the fault is confirmed. System credits appear in your wallet within 1 hour.

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